This privacy policy explains how Altered Elegance handles personal data when you use the website, make an inquiry, or arrange tailoring and clothing alteration services. It is written to help you understand what we collect, why we use it, and how you can exercise your rights.
You may have rights to know what data we hold, correct inaccurate information, request deletion in suitable cases, and object to or limit certain processing. We will assess each request in light of the applicable law and the information needed to complete the service or comply with our obligations.
To protect privacy, we may ask for enough information to verify your identity and understand the scope of the request. Verified requests are handled through the contact channels listed in this policy, and we may explain any lawful reason that prevents full action on a request.
Inquiry records, booking details, and related correspondence are retained for the period needed to manage the request, complete the service, maintain business records, and meet legal or accounting obligations. When data is no longer needed, it is deleted or anonymised where appropriate.
If we make material changes, we will update this page and may use a reasonable notice method where appropriate. The version in effect at the time of your interaction will govern the relevant processing, unless a later change is required by law.
Privacy data overview
Depending on how you use the website, we may process your name, email address, phone number if you provide it, inquiry message, and service preferences. We also process limited technical data such as server request metadata and browser or device information to keep the site working, secure, and deliverable.
We receive data when you contact us through the website form, by email, by phone, or when you arrange a fitting appointment. Some technical data is generated automatically when you visit the site or submit a form.
The cookies used on this website are limited to essential cookies needed for basic operation and preference cookies used to remember your privacy choices. We do not confirm the use of analytics or marketing cookies.
We use cookies or similar technologies only for essential site operation and to remember privacy preferences. Where your browser allows it, you can block or delete cookies, but some site functions may not work as intended if essential cookies are disabled.
Personal data is used to respond to inquiries, arrange and manage appointments, assess garment and service preferences, provide contact-form responses, maintain website security, and support technical delivery of the site. We may also use information to keep records needed for administration, compliance, and dispute handling.
We may share limited data with service providers that support website hosting, technical delivery, security, or message handling. These parties may process data only for the services they provide to us and are expected to use appropriate confidentiality and security measures.
We may disclose personal data if required to comply with legal obligations, respond to lawful requests from public authorities, protect our rights, or support the establishment, exercise, or defence of legal claims.
Where the GDPR applies, we process personal data only for specified purposes, keep it limited to what is relevant, and rely on appropriate legal grounds such as responding to your request, performing a service-related step, meeting legal obligations, or protecting our legitimate interests where those interests are not overridden by your rights.
Where GDPR applies, you may have the right to access your data, request correction, ask for deletion, object to certain processing, request restriction, and receive a copy of data you provided in a portable format. If we rely on consent for a specific activity, you may withdraw it for the future. Some requests may be limited where we must keep information for legal, security, or recordkeeping reasons.
